Product shipping

Shipping is handled by UPS (USPS & Canada Post to P.O Boxes) and shipped Standard with tracking. Shipping to P.O. Boxes is not a problem however we cannot ship via UPS for this, so it goes through USPS or Canada Post and shipping time varies.

Shipping to your work address is not a problem. Just state this in the notes field when checking out. Note: Delivery times vary as it may take 2-3 days for orders to be processed. All orders placed on weekends are sent out the following week. If your product is not in stock when ordered we will ship it out when new stock arrives. If new stock will not arrive in 7 business days, you will be notified and alternate arrangments made.

Security & Confidentiality

We place the utmost importance on customer confidentiality and therefore there is nothing on the packaging which indicates content within. Due to the cost of the product a signature will be required on delivery.

Shipping costs

Shipping costs will be stated upon checkout and vary according to State or Province. Shipping is paid/included on checkout. Note: All duties, taxes are payable by the receiver upon receipt of the product and vary according to State/Province. All shipping costs on returned products are paid by purchaser.

Returning and refunds

The device itself is fully covered under our 12 month manufacturers warranty. This covers all the parts of the device including the chamber, special valve system and gaiter. We do remind users that proper cleaning of the device will prolong its working life.

We offer everyone who uses the product for 4 weeks and are dissatisfied with the product to return it for a refund, less shipping costs & a $35 waste handling fee (as we cannot restock the product it must be disposed of as a bio-hazardous waste due to the nature of the product and the possibility of STDs). If you purchased your product during a free shipping promotion the disposal fee is $45.00 to cover the shipping costs lost during the promotion. In order to get a refund you must have filled out the included warranty card and mailed it to the address on the card within 1 week of purchase. This means you can try the Bathmate completely risk free, safe in the knowledge that if you don't see results you haven't lost out. The Bathmate cleaning kit is non-refundable since it is a product which can be opened and contaminated. Shipping fees are not refundable.

Returning a product

If the product has been damaged during shipment or is considered defective, please contact us using the support form.

You can return the product within 7 days from receipt of purchase, if you have not used it and you will receive a refund, less shipping costs & a $20 re-stocking fee.

In order to return a product or replace a defective unit you must first contact us through our service page to setup a return. All returns are shipped to our returns department and no returns will be accepted at the original shipping address due to safety reasons. Any returns sent to our outgoing warehouse address will not be accepted. All returned shipments must be sent with tracking & insurance from your shipper to cover a lost product. Once the product is received and processed (usually 3-4 wks) a refund will be issued.

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